Helpdesk Technician

Top Skills' Details
1. Jr-mid level help desk experience
2. Experience supporting Microsoft Windows environment including Office 365
3. Must have Secret Clearance and Sec+ certification and be able to obtain a MD 102 Microsoft Endpoint Administrator cert prior to starting.

Primary Responsibilities and Essential Function

Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems
Provide troubleshooting support for software and hardware.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
Recommend methods to improve operations.

Full-time
Experience:

Active Directory
Remote Desktop
Software Installation
OS Imaging/Upgrades
Customer support
Remedy Ticketing System
Desktop Support troubleshooting

 This position requires an active DoD Clearance (Secret). Because an active or interim DoD clearance is required, U.S. Citizenship is required

The expected salary for this position is $80,000/year.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)