Jan 13
Secret
IT - Support
Fort Knox, KY (On-Site/Office)
Sienna Systems is looking for a motivated Workstation Specialist to join our team in Fort Knox, Kentucky. The Workstation Specialist is responsible for supporting end-user devices across the U.S. Army Human Resource Command (HRC) enterprise, providing standardization of the workstation while enabling and managing customizations as needed.
Technical Duties And Functional Responsibilities:
-Supports end-user devices across multiple configuration requirements. Image, deploy, install, patch, sustain, and recover to support workstations as appropriate.
-Process requests for image development, image change software packages, and other workstation management across multiple tiers of support. Includes management of touch-labor incidents for VIPs and Multi-Function Devices.
-Test, manage, and sustain customized images across the managed fleet of workstations, comprised of multiple software and hardware configurations within multiple environments.
-Perform installations and coordination of workstation updates, cyber security packages, software updates, and baseline development activities, to include documentation, resolution, and notifications to leadership (when requested), the team and end-users.
-Perform maintenance and hands-on troubleshooting on government-furnished IT equipment, such as printers, laptops, and monitors.
-Package and deploy application installations and patches.
-Install routine system updates and maintain required IAVA compliance standards.
-Provide Tier 2 IT Support to a customer base of 3,000-4,000 total Active-duty military, government civilian, -and government contractors.
-Perform other tasks as required by BME and the Government contracting team.
Required Qualifications/Education and Experience:
-Must have a valid CompTIA Security+ certification.
-Must have and maintain a Secret Security Clearance or higher.
-Maintain a strong knowledge of workstation best practices and standards.
-Effectively operate and communicate within a team-oriented and collaborative environment and continuously work to develop strong working relationships across organizations.
-Possess excellent written and verbal communication skills.
-Demonstrate strong critical-thinking skills, as well as hands-on troubleshooting skills.
-Demonstrate ability to support tasks and issues through to completion.
-Ability to work independently after being trained, stay up-to-date with the latest process changes, widespread issues, and trends, and retain knowledge of resolutions to various IT issues
-Ability to create effective and professional customer service experience.
-Must be available to primarily work on-site (telework options to be determined after training).
Preferred Qualifications/Education and Experience:
-Net+, CompTIA A+, CCNA, or MCSE Certifications preferred.
Salary: up to $55,000, depending on experience
Job location: Ft. Knox, KY
Company Benefits
-Medical/dental/vision insurance
-401(k) plan: 4% matching, immediate vesting, no restrictions
-3 weeks PTO
-11 Federal Holidays
-Long-and short-term Disability coverage
-Company sponsored Life Insurance coverage
-Hiring Referral Bonus
Technical Duties And Functional Responsibilities:
-Supports end-user devices across multiple configuration requirements. Image, deploy, install, patch, sustain, and recover to support workstations as appropriate.
-Process requests for image development, image change software packages, and other workstation management across multiple tiers of support. Includes management of touch-labor incidents for VIPs and Multi-Function Devices.
-Test, manage, and sustain customized images across the managed fleet of workstations, comprised of multiple software and hardware configurations within multiple environments.
-Perform installations and coordination of workstation updates, cyber security packages, software updates, and baseline development activities, to include documentation, resolution, and notifications to leadership (when requested), the team and end-users.
-Perform maintenance and hands-on troubleshooting on government-furnished IT equipment, such as printers, laptops, and monitors.
-Package and deploy application installations and patches.
-Install routine system updates and maintain required IAVA compliance standards.
-Provide Tier 2 IT Support to a customer base of 3,000-4,000 total Active-duty military, government civilian, -and government contractors.
-Perform other tasks as required by BME and the Government contracting team.
Required Qualifications/Education and Experience:
-Must have a valid CompTIA Security+ certification.
-Must have and maintain a Secret Security Clearance or higher.
-Maintain a strong knowledge of workstation best practices and standards.
-Effectively operate and communicate within a team-oriented and collaborative environment and continuously work to develop strong working relationships across organizations.
-Possess excellent written and verbal communication skills.
-Demonstrate strong critical-thinking skills, as well as hands-on troubleshooting skills.
-Demonstrate ability to support tasks and issues through to completion.
-Ability to work independently after being trained, stay up-to-date with the latest process changes, widespread issues, and trends, and retain knowledge of resolutions to various IT issues
-Ability to create effective and professional customer service experience.
-Must be available to primarily work on-site (telework options to be determined after training).
Preferred Qualifications/Education and Experience:
-Net+, CompTIA A+, CCNA, or MCSE Certifications preferred.
Salary: up to $55,000, depending on experience
Job location: Ft. Knox, KY
Company Benefits
-Medical/dental/vision insurance
-401(k) plan: 4% matching, immediate vesting, no restrictions
-3 weeks PTO
-11 Federal Holidays
-Long-and short-term Disability coverage
-Company sponsored Life Insurance coverage
-Hiring Referral Bonus
group id: 10427511
