Communications Watch Officer

THE COMPANY

Integrated Computer Solutions (ICS) is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers' missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.

THE POSITION

We are seeking a highly skilled and motivated individual to join our team as the NMCC Communications Watch Officer (CWO). This role is crucial to the Command, Control, and Communications (C3) mission, ensuring 24/7 operational monitoring, coordination, and troubleshooting in alignment with mission requirements.

COMPENSATION AND BENEFITS

We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off - EVEN YOUR BIRTHDAY!

RESPONSIBILITIES:

• Real-Time Operational Direction: Provide operational direction to NMCC network enablers, sensor sites, and communications nodes to rapidly restore services. Ensure customer requirements for technical quality and reliability are met.
• Technical Systems Engineering Support: Offer high-level technical systems engineering support, including identifying, recording, assessing, tracking, and resolving trouble tickets promptly. Maximize network availability and reliability by verifying incident resolution with users.
• Network Maintenance Coordination: Coordinate, communicate, and supervise scheduled network maintenance with minimal operational impact. Inform stakeholders of maintenance status and report significant outages to leadership. Supervise maintenance of systems and network control center.
• Connectivity Assurance: Ensure National Command Authority and Continuity of Government connectivity for senior leaders and government agencies. Provide operational support for missile warning and worldwide situational awareness systems.
• Contingency Operations Support: Provide communications support for contingency operations and planning using various systems. Perform general LAN/MAN/WAN administration and offer technical leadership in the integration and testing of large-scale computer-integrated networks.
• Initiative and Flexibility: Demonstrate initiative, organization, responsibility, customer service skills, flexibility, and adaptability in a fast-paced environment. Monitor and manage the primary distribution center for sensitive messages.
• Coordination and Validation: Validate connectivity between National Command Authorities, combatant commanders, allies, and U.S. agencies. Coordinate time-sensitive operations and communication effectively.
• Monitoring and Testing: Conduct monitoring, testing, and communications checks of warning systems, situational awareness tools, and priority communications systems. Control access, storage, handling, and distribution of restricted/sensitive NMCC publications and correspondence.
• Analysis and Troubleshooting: Monitor and analyze indications and warnings, operational status, and other conditional factors. Perform periodic quality checks of critical C2/C3 circuits and troubleshoot LAN/MAN/WAN and networking issues.
• Technical Knowledge Application: Apply technical knowledge, training, guidance, and expertise to determine the appropriate course of action and best solution for complex integrated networks. Keep the customer apprised of operational status under varying situational events.
• Operational Requirements Planning: Work with customers to determine operational requirements for future system capabilities. Schedule network conversions, oversee network control centers, and provide technical leadership for major network upgrades and test events.
• Independent Judgment: Exercise sound independent judgment in developing methods, techniques, and evaluation criteria. Identify needs and anticipate customer requirements through effective planning and analytical analysis.
• Compliance: Ensure compliance with all safety and security requirements, policies, and procedures. Adhere to worksite access protocols, training requirements, certifications, and other assigned duties/projects.

ADDITIONAL INFORMATION

• 100% on-site at the Pentagon.
• CWO support requires 24x7x365 coverage, including the holidays.
• This is a Mid-Shift role, Tuesday-Saturday.

QUALIFICATIONS

• Minimum Active Top-Secret Clearance with SCI Eligibility, AND;
• High School Diploma or equivalent, AND;
• DoD 8570 Information Assurance Technical Level II (IAT-II) Certification CompTIA Security+CE, AND;
• Experience providing System Engineering & Analytical Support of military IT systems with demonstrable knowledge of and success supporting DoD missions

PREFERRED

• Experience supporting the NMCC (National Military Command Center)

Equal opportunity employer, including disability/vets. #CJ