Tools Software Engineer

• Must possess a solid understanding of event management, system/application health server operating system, agent and agentless monitoring, network, application and end-point performance, tuning and measurements. The candidate will ensure the COTS products function properly in a secure environment with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications
• Support extending/scaling services to the client's private cloud to include infrastructure automations and pushing metrics into/retrieving metrics from the cloud for manipulation, reporting and visualization.
• Must have strong organization, communication, and collaboration skills and be customer-focused and results oriented. Must be able to work in collaborative environment. Must be able to work with minimal supervision and be customer focused.
• Assist with testing and deploying hotfixes/patches/new releases of the EM Tools suite, including testing of custom applications following patches/upgrades.
• Assist with development of knowledge articles, documentation, and work instructions used by the Tools Team and tools users.

Required Skills

HS or GED AND 25 years experience

Bachelors AND 20 years experience

• Experience in Python, R, JavaScript, or Perl programming; or UNIX scripting
• Experience integrating with the OpenText Enterprise Management tools suite
• Must be a self-starter with strong attention to detail
• Proficient in Linux/UNIX commands
• Proficient in Windows Server OS

• IAT Level 2
• CompTIA Security+ CE

Desired Skills

• Application/SA Experience with the OpenText Ops Bridge Suite
• Experience with OpenText Application Performance Management (APM)
• Experience with OpenText Business Process Monitor (BPM)
• Experience with OpenText OPTIC Data Lake
• Experience with OpenText Operations Bridge Reporter (OBR)
• Experience with operating data analytics apps (Splunk or Elastic ELK)
• Strong organizational, communication, and collaboration skills