Today
Top Secret
Senior Level Career (10+ yrs experience)
$125,000 - $150,000
IT - Software
San Antonio, TX•Hanscom AFB, MA
Responsible for the integration of BMC Remedy ITSM 20.02 or above into daily functions, including: commitment to integrity, knowledge, quality of work, supporting financial goals of the company, initiative, motivation, cooperation, relationships, problem analysis, discretion, accomplishing goals through organization, positive oral, written communication skills, accountability of actions taken.
• Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems.
• Utilizes Remedy expertise to determine and analyze needs and requirements. Based on determinations, makes recommendations to Enterprise ITSM management, and helps to develop / execute project plans.
• Provides direction on upgrade/transition to BMC Helix ITSM platform 20.02.07
• Provide directions, develops and enhances Remedy ITSM and Patch Management workflows.
• Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.
• Demonstrate and train team on performing ITSM Remedy installation, testing and production support activities.
• Demonstrate and train team on performing Patch Management execution, automation of patch management, and production patch support activities.
• Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.
• Recommends and plan strategies for upgrades and resource management.
• Design and guide the development of workflows that support business and industry best practices in Remedy IT service management.
Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies.
Qualifications
Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, in lieu of degree, 12 years of applicable experience will be acceptable.
What you'll need:
• Active DoD Top Secret Clearance
• BMC Remedy experience, development & administration
• Enterprise ITSM management experience
• True Sight Server Automation experience
• Kubernetes experience
**Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
• Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems.
• Utilizes Remedy expertise to determine and analyze needs and requirements. Based on determinations, makes recommendations to Enterprise ITSM management, and helps to develop / execute project plans.
• Provides direction on upgrade/transition to BMC Helix ITSM platform 20.02.07
• Provide directions, develops and enhances Remedy ITSM and Patch Management workflows.
• Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.
• Demonstrate and train team on performing ITSM Remedy installation, testing and production support activities.
• Demonstrate and train team on performing Patch Management execution, automation of patch management, and production patch support activities.
• Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.
• Recommends and plan strategies for upgrades and resource management.
• Design and guide the development of workflows that support business and industry best practices in Remedy IT service management.
Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies.
Qualifications
Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, in lieu of degree, 12 years of applicable experience will be acceptable.
What you'll need:
• Active DoD Top Secret Clearance
• BMC Remedy experience, development & administration
• Enterprise ITSM management experience
• True Sight Server Automation experience
• Kubernetes experience
**Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
Accelerating IT transformation in the public sector
