SCCM/MCM System Engineer

The Digital Services Endpoint Management Team requires an experienced Microsoft SCCM/Microsoft Configuration Manager (MCM) system engineer to perform all aspects of SCCM administration, maintenance, and operation of the SCCM Global Enterprise Solution used for Microsoft patch management, software distribution, operating system deployment, and hardware and software inventory across multiple networks.

Duties include:

• Monitoring SCCM infrastructure system health; managing boundaries and collections; making required configuration changes; and investigating, analyzing and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences.
• The candidate will ensure the SCCM infrastructure functions properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications.
• The candidate will contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
• The candidate assist with the Enterprise Microsoft monthly patch ingest/test/deployment cycle (Patch Tuesday).
• The candidate will assist with testing and deploying hotfixes/patches/new releases to the SCCM Infrastructure.
• The candidate will assist with development of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units.

Required Skills

• HS Diploma or GED AND 19 years of experience or Bachelor's Degree AND 14 years of experience
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills
• Firewall Configuration
• Microsoft System Center Configuration Manager (MS SCCM)
• Must be a self-starter with strong attention to detail
• Patch Management, Process Documentation, Rights Management, Setting up Permissions
• Strong understanding of TCP/IP networking, DNS, SSL/TLS, and related protocols.
• Windows Server 2016, 2019, or 2022
• IAT Level 2
• CompTIA Security+ CE
• Active TS/SCI security clearance with a current polygraph is required

Desired Skills

Critical Skills:

• The ideal candidate will have 3+ years direct experience in the implementation, administration, and configuration of SCCM in a global enterprise environment (for hundreds to thousands of endpoints) across multiple air-gap networks.
• 5-10 years computer/IT professional experience with Windows Server Administrator; Win Server 2016, 2019 or 2022 OR Windows SQL Server.
• Extensive working knowledge of and troubleshooting experience with standard (Windows) client platform administration, configuration, rights management and file access permissions needed to remediate issues.
• Must be proficient with troubleshooting Windows Desktop and Server OS
• Experience managing a desktop OS image for large corporate environments coupled with experience with desktop deployment automation architecture, design/migration and troubleshooting is highly preferred.
• Extensive working knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems is highly preferred.
• Must be a self-starter with strong attention to detail.
• Image Processing, Microsoft SQL
• Proficiency in scripting languages (eg, PowerShell) for automation and configuration management tasks
• Strong analytical and problem-solving abilities, with a keen attention to detail

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $100,000 - $133,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.