Field Service Engineer

Description

SAIC is currently seeking 20 Field Service Expert (FSE) to support SAIC's Integrated Battle Command System (IBCS) Team.

Primary duty location is Huntsville, Alabama with travel to various CONUS and OCONUS locations.

Team members positioned CONUS will only be required to travel 50+% of the time, coordinating with OCONUS team members (who travel 100% of the time) to ensure a smooth transition and continuity of operations during their leave periods.

JOB DESCRIPTION:

This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

• Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
• Represent the IBCS program as the primary point of contact
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
• Assist in the emplacement and initialization of the IBCS system
• Advise customers on the capabilities and limitations of the IBCS system
• Assist in troubleshooting IBCS hardware, software, and networks
• Provide feedback to program leadership regarding system performance and end-user feedback
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
• Conduct training
• Support Program Help Desk
• Conduct scheduled equipment inventories

Qualifications

REQUIRED EDUCATION:

• BS and five (5) years' experience; six (6) years' experience accepted in lieu of degree (per contract) - Mid-Level
• BS and nine (9) years' experience; six (6) years' experience accepted in lieu of degree (per contract) Senior Level

REQUIRED SKILLS:

• Experience with tactical networks and troubleshooting
• In field operator training
• Troubleshooting of computer systems and networks
• Good oral communications
• Ability to effectively prioritize and execute tasks in high-pressure environments
• Able to work independently and efficiently with short term deadlines

REQUIRED CLEARANCE:

• Must possess an active DoD Secret Clearance

REQUIRED CERTIFICATIONS:

• Security+ certified (Preferred on Day 1)
• Linux + certification or the ability to obtain within three months of hire date

DESIRED SKILLS:

• Army Air Defense background (14 or 140A or 14G)
• IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
• Willingness to acquire CDL
• Deployment experience OCONUS

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.