PowerScale Engineer

Location Resource Requested Yes, 100% onsite Remote Delivery an Option Not available Citizenship Requirements No restrictions as long as legally eligible to work Clearance Requests (No Value) Duration 13 months Required Skills PowerScale Scope Details Business Hours = Monday - Friday 12 - 8 PM EST
Location = Must be Onsite 5 days per week at Briarcliff Manor NY.
**Note the resource in NY will have to cover two sites - One in Briarcliff Manor and the other is Orangeburg, NY.

The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.

Resident is expected to:

• Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location.
• Assist the customer with any additional tasks or activities as requested.

Resource must have proven experience in:

• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution

Nice to have Skills:

• Experience in HPC and High Performance Storage environments