Help Desk Tier I - TS/SCI with Polygraph

REQ#: RQ184013 Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
• Demonstrated experience in IT support or help desk roles
  Demonstrated experience working with ticketing system and effective issue tracker experience
  Excellent problem-solving, analytical, and research skills
  Demonstrated experience and working knowledge of computer systems, hardware, and software troubleshooting
  Excellent communication and interpersonal skills
  Excellent customer service experience and patience
• Position hours: M-F, staggered start times
• Day-to-day Help Desk Technician - responsibilities
• Provide, polite, professional, responsive customer service when answering phone calls
• Provides first contact and incident resolution of calls received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1
• Efficiently escalates detailed incidents to Tier II or higher as required
• Analyzes customer needs to determine functional requirements
• Comprehensive knowledge of principles, methods, and techniques used in troubleshooting and support
• Provides advice to end users as needed
• Document incidents in database tool
• Security Clearance Level: TS/SCI with Polygraph
• Location: Bethesda, MD - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#ISP2024InnovativeTalent

#EnhancedTechPoly2025

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $96,475 - $130,525. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.