Client Support Administrator

K2 Solutions Inc

Today
Secret
Mid Level Career (5+ yrs experience)
IT - Database
Muwaffaq-Salti, Jordan (On-Site/Office)

Client Support Administration.

The Contractor shall:

-Conduct backing up and restoring of hard drives and perform system crash recoveries.

-Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges.

-Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.

-Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center (AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO) security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.

-Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.

-Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.

-Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.

-Train unit personnel on the operations of secure voice communications equipment.

-Be designated as unit SharePoint administrator. Modify and maintain the unit’s SharePoint site.

-Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.

-Request and coordinate installation and support of communications equipment.

-Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.

-Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.

-Perform Information Assurance (IA) trainer and program manager duties.

-Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses.

-Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.

Knowledge, Skills, and Abilities (KSAs).

-Candidates must have five (5) years of experience in computer systems administration support.

-Must possess and maintain, at a minimum, DoDD 8570 Technical Compliant IAT Level II certification.

-Must be proficient in SharePoint Administration functions.

-Must be proficient in DoD Network Account creation process.

-Must be proficient in non-secure and secure internet protocol network and equipment
operations.

-Must have a current state and be able to obtain a Government Driver’s License.
group id: 10354445
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Job Category
IT - Database
Clearance Level
Secret