Today
Top Secret
Mid Level Career (5+ yrs experience)
IT - Software
Albuquerque, NM (Off-Site/Hybrid)
Job Duties/Requirements
• Must have extensive experience with AV VTC equipment and be a certified programmer for all services involving changing or reprogramming any source code for control equipment.
• Responsible for the design and development of Unified Communications and Video Conferencing systems.
• Responsible for the design, configuration, and maintenance of Voice and Video Conferencing System
• Leads delivery efforts at customer locations.
• Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.
• Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms and locations.
• Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites
• Plans and configures systems for user environments.
• Supports the acquisition of hardware and software as well as subcontractor services as needed.
• Maintains current knowledge of relevant technology.
• Participates in special projects as required.
• Meet with various customers to determine strategic video and collaboration needs.
• Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.
• Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
• Provide primary and backup support in maintenance of Video and UC hardware and software
• Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.
• Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff. Develop technical and non-technical standard operating procedures.
• Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).
• Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.
• Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.
• Must have excellent problem-solving.
• IAT II 8570 certification (Security+ CE)
• Security Clearance Level TS\DOE Q
• Must be willing to submit to random drug screening.
• Must have a Video Teleconferencing Certifications to include programming certifications
Education
Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Skills:
• Experience in Voice and Video Engineering, Infrastructure including:
• Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
• Advanced knowledge in Cisco Unified Communications Systems,
• QoS Quality of Service
• Cisco Unity Connection
• VCS
• Streaming Video
• Cisco Video devices including end points and Mutli-point Control Units (MCU)s and Cisco Expressway solutions
• Crestron and Codex VTC units
• Microsoft Teams and other Collaboration tools (Webex)
• A video teleconferencing certification
• Should have a strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Teams
• Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
• Must have extensive experience with AV VTC equipment and be a certified programmer for all services involving changing or reprogramming any source code for control equipment.
• Responsible for the design and development of Unified Communications and Video Conferencing systems.
• Responsible for the design, configuration, and maintenance of Voice and Video Conferencing System
• Leads delivery efforts at customer locations.
• Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.
• Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms and locations.
• Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites
• Plans and configures systems for user environments.
• Supports the acquisition of hardware and software as well as subcontractor services as needed.
• Maintains current knowledge of relevant technology.
• Participates in special projects as required.
• Meet with various customers to determine strategic video and collaboration needs.
• Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.
• Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
• Provide primary and backup support in maintenance of Video and UC hardware and software
• Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.
• Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff. Develop technical and non-technical standard operating procedures.
• Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).
• Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.
• Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.
• Must have excellent problem-solving.
• IAT II 8570 certification (Security+ CE)
• Security Clearance Level TS\DOE Q
• Must be willing to submit to random drug screening.
• Must have a Video Teleconferencing Certifications to include programming certifications
Education
Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Skills:
• Experience in Voice and Video Engineering, Infrastructure including:
• Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
• Advanced knowledge in Cisco Unified Communications Systems,
• QoS Quality of Service
• Cisco Unity Connection
• VCS
• Streaming Video
• Cisco Video devices including end points and Mutli-point Control Units (MCU)s and Cisco Expressway solutions
• Crestron and Codex VTC units
• Microsoft Teams and other Collaboration tools (Webex)
• A video teleconferencing certification
• Should have a strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Teams
• Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
group id: asdinc
