Today
Unspecified
Early Career (2+ yrs experience)
$110,000
Business - Support
Customer Success Manager
Tysons, VA or Remote
Salary: Up to $110,000
Experience Level: 2+ Years
Job Summary:
We are seeking a dedicated and customer-focused Customer Success Manager with a minimum of two years of experience to join our team. In this role, you’ll be instrumental in ensuring long-term customer satisfaction and success by nurturing strong relationships, understanding clients' needs, and enhancing their experience with our products and services. Ideal candidates will possess excellent communication skills, a passion for delivering value, and a collaborative mindset to work cross-functionally for an outstanding customer experience.
Key Responsibilities:
• Relationship Management: Build and sustain strong customer relationships, serving as a trusted advisor and primary contact.
• Customer Retention: Monitor customer health and engagement, proactively addressing any issues to maintain high retention and satisfaction.
• Customer Advocacy: Represent the customer's voice within the organization, providing insights and feedback to product, sales, and support teams for continuous improvement.
• Value Realization: Guide customers in achieving their business goals by aligning product usage with their objectives and recommending best practices.
• Renewals and Expansion: Collaborate with the sales team to drive renewals and identify upselling and cross-selling opportunities.
• Reporting and Analytics: Track and report on key metrics such as product adoption, usage, satisfaction, and retention.
• Process Improvement: Continuously refine customer success processes to provide a seamless and effective customer journey.
Qualifications:
• Experience: At least 2 years in customer success, account management, or customer support, ideally in a SaaS or technology setting.
• Education: Bachelor’s degree in Business, Marketing, Communication, or a related field is preferred.
• Customer-Centric: Proven ability to build lasting customer relationships and provide outstanding service.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Problem-Solving: Strong problem-solving skills with a proactive approach to meeting customer needs.
• Technical Proficiency: Comfortable with CRM systems (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, ChurnZero).
• Organizational Skills: Ability to manage multiple accounts and priorities in a dynamic, fast-paced environment.
• Team-Oriented: Skilled in collaborating with cross-functional teams to support customer success objectives.
Benefits:
• Competitive salary with performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and growth opportunities
• Flexible work arrangements
Tysons, VA or Remote
Salary: Up to $110,000
Experience Level: 2+ Years
Job Summary:
We are seeking a dedicated and customer-focused Customer Success Manager with a minimum of two years of experience to join our team. In this role, you’ll be instrumental in ensuring long-term customer satisfaction and success by nurturing strong relationships, understanding clients' needs, and enhancing their experience with our products and services. Ideal candidates will possess excellent communication skills, a passion for delivering value, and a collaborative mindset to work cross-functionally for an outstanding customer experience.
Key Responsibilities:
• Relationship Management: Build and sustain strong customer relationships, serving as a trusted advisor and primary contact.
• Customer Retention: Monitor customer health and engagement, proactively addressing any issues to maintain high retention and satisfaction.
• Customer Advocacy: Represent the customer's voice within the organization, providing insights and feedback to product, sales, and support teams for continuous improvement.
• Value Realization: Guide customers in achieving their business goals by aligning product usage with their objectives and recommending best practices.
• Renewals and Expansion: Collaborate with the sales team to drive renewals and identify upselling and cross-selling opportunities.
• Reporting and Analytics: Track and report on key metrics such as product adoption, usage, satisfaction, and retention.
• Process Improvement: Continuously refine customer success processes to provide a seamless and effective customer journey.
Qualifications:
• Experience: At least 2 years in customer success, account management, or customer support, ideally in a SaaS or technology setting.
• Education: Bachelor’s degree in Business, Marketing, Communication, or a related field is preferred.
• Customer-Centric: Proven ability to build lasting customer relationships and provide outstanding service.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Problem-Solving: Strong problem-solving skills with a proactive approach to meeting customer needs.
• Technical Proficiency: Comfortable with CRM systems (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, ChurnZero).
• Organizational Skills: Ability to manage multiple accounts and priorities in a dynamic, fast-paced environment.
• Team-Oriented: Skilled in collaborating with cross-functional teams to support customer success objectives.
Benefits:
• Competitive salary with performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and growth opportunities
• Flexible work arrangements
group id: 91140723
