Today
Secret
Unspecified
Unspecified
Port Hueneme, CA (On-Site/Office)
Data Intelligence, LLC (DI) is seeking a highly skilled and experienced Senior Tech Support Specialist to support the operations at the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD) in Port Hueneme, CA. This position is integral to maintaining and enhancing the overall performance of critical systems within the operations.
The ideal candidate will have a strong background in IT problem-solving and system maintenance, working closely with engineers to ensure seamless functionality across systems. As a Senior Tech Support Specialist, you will be responsible for analyzing complex IT issues, recommending preventative measures, and implementing effective solutions to meet user and operational needs.
Job Responsibilities:
Required Skills/Experience:
Preferred Qualifications:
**This position is contingent upon award of contract**
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The ideal candidate will have a strong background in IT problem-solving and system maintenance, working closely with engineers to ensure seamless functionality across systems. As a Senior Tech Support Specialist, you will be responsible for analyzing complex IT issues, recommending preventative measures, and implementing effective solutions to meet user and operational needs.
Job Responsibilities:
- Analyze complex IT problems, recommend procedures, and implement solutions for problem prevention.
- Collaborate with engineers to assess user needs and determine the most effective solutions to meet those needs.
- Maintain and enhance the overall performance of systems to ensure optimal functionality and security.
- Troubleshoot and resolve technical issues, providing efficient and timely support.
- Monitor system performance and ensure the integrity of technical infrastructure.
- Work closely with team members to ensure consistency, reliability, and effectiveness of systems.
- Document procedures, solutions, and system changes in compliance with organizational policies.
- Provide training and guidance to junior technical support staff as needed.
Required Skills/Experience:
- 7-10 years of related experience in IT support or a similar technical field.
- Strong problem-solving skills with the ability to address and resolve complex technical issues.
- Proven ability to collaborate with engineers and other technical staff to determine solutions to user needs.
- Expertise in maintaining and optimizing system performance.
- Current U.S. Government Secret Security Clearance.
Preferred Qualifications:
- Experience supporting Department of Defense (DoD) operations or other federal government agencies.
- Familiarity with NSWC PHD operations or similar environments.
- Ability to work independently and within a team setting.
**This position is contingent upon award of contract**
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
group id: 10123304
