Today
Top Secret/SCI
Unspecified
Polygraph
Annapolis Junction, MD (On-Site/Office)
DUTIES AND RESPONSIBILITIES
Leadership and Team Management:
Strategic Planning and Execution:
Technical Expertise and Solution Design:
Customer Relationship Management:
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH FS POLY REQUIRED
Mandatory Skills:
Ability to collaborate effectively across departments and with external stakeholders.
Customer focused and result oriented.
Demonstrated experience in team leadership, strategic planning, and project management.
Excellent communication and interpersonal skills.
Senior Level Management.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Strong technical background with expertise in enterprise IT services.
Education:
HS/GED and 25 years of experience
Bachelors in Information Technology Systems Management or IT/Computer Science
and 20 years of experience
CompTIA Security+ CE
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
Salary:
The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0090
#CJ
Leadership and Team Management:
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Service Delivery Management:
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Budget and Resource Management:
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH FS POLY REQUIRED
Mandatory Skills:
Ability to collaborate effectively across departments and with external stakeholders.
Customer focused and result oriented.
Demonstrated experience in team leadership, strategic planning, and project management.
Excellent communication and interpersonal skills.
Senior Level Management.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Strong technical background with expertise in enterprise IT services.
Education:
HS/GED and 25 years of experience
Bachelors in Information Technology Systems Management or IT/Computer Science
and 20 years of experience
CompTIA Security+ CE
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
Salary:
The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0090
#CJ
group id: RTX18a850
