Today
Secret
Early Career (2+ yrs experience)
$60,000 - $70,000
IT - Support
HON, HI (On-Site/Office)
Top Skills' Details
1) 5+ years of help desk experience
2) Secret clearance
3) Security +
Secondary Skills - Nice to Haves
Job Description
Must have 5+ years’ experience in helpdesk support.
Associate or bachelor’s degree or equivalent.
Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.
Under general supervision, provides second-tier support to end [1]users for PC, server, mainframe applications and hardware.
Handles problems that the first tier of help desk support is unable to resolve.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Maintains currency and high level of technical skill in field of expertise.
Escalates more complex problems to Senior Level.
IAT Level I Certification Required
Active Secret Clearance
Deploy new and replacement End User Devices (EUDs), to include initial imaging, installation, deployment and management of computers, application software, and commercial off-the-shelf software packages. All EUD deployments shall be documented in the designated ticketing system. Contractor shall ensure all EUDs are fully compliant with all Information Assurance (IA) and top-down directed controls to include, but not limited to, Antivirus, Data at Rest, Host based Security System, Microsoft Endpoint Configuration Manager, and other clients, agents, or settings. Document IA compliance checks in ticketing system. Work also includes creation of associated active directory accounts and application of security groups for new equipment.
1) 5+ years of help desk experience
2) Secret clearance
3) Security +
Secondary Skills - Nice to Haves
Job Description
Must have 5+ years’ experience in helpdesk support.
Associate or bachelor’s degree or equivalent.
Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.
Under general supervision, provides second-tier support to end [1]users for PC, server, mainframe applications and hardware.
Handles problems that the first tier of help desk support is unable to resolve.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Maintains currency and high level of technical skill in field of expertise.
Escalates more complex problems to Senior Level.
IAT Level I Certification Required
Active Secret Clearance
Deploy new and replacement End User Devices (EUDs), to include initial imaging, installation, deployment and management of computers, application software, and commercial off-the-shelf software packages. All EUD deployments shall be documented in the designated ticketing system. Contractor shall ensure all EUDs are fully compliant with all Information Assurance (IA) and top-down directed controls to include, but not limited to, Antivirus, Data at Rest, Host based Security System, Microsoft Endpoint Configuration Manager, and other clients, agents, or settings. Document IA compliance checks in ticketing system. Work also includes creation of associated active directory accounts and application of security groups for new equipment.
group id: 10105424
Accelerating IT transformation in the public sector
