Availability Manager, Mid-level (Swing or Night Shift)

What you will be doing:

Independent Software is seeking an Availability Manager to supervise the centralized/field operations staff in the activities associated with identifying, prioritizing, and resolving operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as require d, tracks and monitors response/resolution time, and verifies user acceptance.

Requirements:

• Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities.
• Facilitates customer relationships and satisfaction while ensuring adherence to company policies and processes. Investigate matters of significance, recommend appropriate courses of action, and implement them.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
• Implements moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements them.
• Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
• Prepare and recommend operating and personnel budgets for approval. Monitor spending for adherence to budget and recommend variances as necessary.
• Can follow detailed work instructions
• Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, and Solarwinds is a plus.
• Must be available to work from 12 PM to 8 PM

Experience and Education Requirement:

Must have seven (7) years of experience that combines work history and education.

A Master's degree is equivalent to 6 years of experience; a Bachelor's degree is equivalent to 4 years of experience; and an associate's degree is equivalent to 2 years of experience .

Clearance Required : Must possess an active TS/SCI with Polygraph to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.