Jan 10
Unspecified
Senior Level Career (10+ yrs experience)
IT - Support
Navy Yard, DC (On-Site/Office)
• Experience coordinating and resolving NGEN/NMCI issues among CNIC HQ personnel leadership.
• Will be responsible for ensuring that information and training is disseminated to all levels of the chain-of-command through a Beltway Weekly, Regional meetings, and weekly meetings with customer support managers from Leidos, NCTAMS, LANT, PEO Digital, and Enterprise Services.
• Technical expertise, with not only a thorough knowledge of all aspects of the NGEN/NMCI program, but also familiarity with the hardware and software used on NMCI.
• Monitor recurring and claimant specific technical problems associated with the Navy's NGEN/NMCI efforts. Evaluate technical problems and provide pertinent data and recommendations to the Leidos, PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership as required.
Qualifications:
• 10+ years’ experience managing help desk team
• Experience with CNIC structure and organization
• NMCI/NGEN technical expertise
• Will be responsible for ensuring that information and training is disseminated to all levels of the chain-of-command through a Beltway Weekly, Regional meetings, and weekly meetings with customer support managers from Leidos, NCTAMS, LANT, PEO Digital, and Enterprise Services.
• Technical expertise, with not only a thorough knowledge of all aspects of the NGEN/NMCI program, but also familiarity with the hardware and software used on NMCI.
• Monitor recurring and claimant specific technical problems associated with the Navy's NGEN/NMCI efforts. Evaluate technical problems and provide pertinent data and recommendations to the Leidos, PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership as required.
Qualifications:
• 10+ years’ experience managing help desk team
• Experience with CNIC structure and organization
• NMCI/NGEN technical expertise
group id: 10211923
