Service Desk Specialist

TEKsystems is in search of a service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, Active Directory, and account access.

Responsibilities:
- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
- Provides polite and friendly customer service.
- Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications.
- Works through various types Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.

Requirements:
1) Must have an active TS/SCI
2) Security+ CE
3) Service Desk experience
4.) Must earn a Microsoft windows O/S certification prior to starting.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)