Service Operations Engineer

Oracle Corporation

Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$125,000 - $150,000
No Traveling
Full Scope Polygraph
IT - Support
Reston, VA (On-Site/Office)Austin, TX (On-Site/Office)Seattle, WA (On-Site/Office)

Oracle Cloud Infrastructure (OCI) is building the next-generation IaaS cloud service along with providing a world-class cloud support experience. We are building a team of energetic, customer-focused service operations engineers, blending system admin, incident command, and NOC engineering disciplines.

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Job description
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Requirements:

U.S. Citizenship and Possess and Maintain active TS/SCI + Polygraph Clearance
Willingness to work in 24/7 NOC; 4X10 schedule to include weekends
Bachelor’s degree, in Computer Science, or equivalent work experience.
Experience with Linux
Experience participating in or running incident bridges.
Customer obsession, passion for delighting customers.
Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
Experience working with government customers is preferred, but not required.
Demonstrable ability to quickly learn new technical domains and then train others.

US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
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