Today
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$70,000 - $80,000
IT - Support
Charlottesville, VA (On-Site/Office)
Title: Service Desk Specialist
Location: Charlottesville, Virginia (ON-SITE)
Top Skills Required:
1) Active TS/SCI clearance
2) Active Sec+ certifications (must be willing to obtain MD101 + 102 OR MD 103 during first 6 months of the contract).
3) Relevant service desk/phone support experience (must have Active Directory user account creation experience as well as Win10 and outlook troubleshooting experience).
4) Years of experience requirement:
HS Diploma - 8 years
Associates - 6 years
Bachelors - 4 years
Masters - 2 years
Job Description:
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Location: Charlottesville, Virginia (ON-SITE)
Top Skills Required:
1) Active TS/SCI clearance
2) Active Sec+ certifications (must be willing to obtain MD101 + 102 OR MD 103 during first 6 months of the contract).
3) Relevant service desk/phone support experience (must have Active Directory user account creation experience as well as Win10 and outlook troubleshooting experience).
4) Years of experience requirement:
HS Diploma - 8 years
Associates - 6 years
Bachelors - 4 years
Masters - 2 years
Job Description:
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
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