End User Engineer (Level 2)

Location: Annapolis Junction, MD

Clearance: TS/SCI with Full Scope Polygraph

Shift: Full time (10pm-6am)

Qualifications :

• Bachelor's degree in technical related discipline from an accredited college or university is required. Five (5) years of additional end engineering experience may be substituted for a bachelor's degree.
• (7) Seven + years of Network Engineering and System Administration experience ensuring client and end user experience meets requirements.
• Must obtain/maintain a Sec+ 8570 certification prior to starting.

Job Description/Capabilities:

• The successful candidate for this position will directly support our customer and technology users by being a central interface between the customer and ManTech. They must have good customer service skills and the ability to prioritize and handle multiple priorities simultaneously.
• Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions.
• The successful candidate will provide both internal and external detailed and highly technical briefing to both ManTech and Customer Executive leadership.
• Provides End User engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration Management.
• Procures and performs acceptance testing on equipment.
• Prepares specifications for hardware by analyzing documented and derived system requirements.
• Conducts site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment.
• Prepares site installations and test reports to ensure customer receives consistent exceptional service. Ensures that problems have been properly identified and solutions will satisfy the user's requirements.
• Experience documenting end user requirements and leave behind material creation.
• Expertise providing strong written and verbal communication.
• Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented
• Training users, and administration of best practices for the technology we support. Maintain hardware and software and instructing users in the installation of new software on their workstations.

Physical Requirements :

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
• Working with Data
• Move about freely in a laboratory setting
• Repetitive Motions