Availability Manager (Tech Level 2)- MD 02

Location: Annapolis Junction, MD

Clearance: TS/SCI with Full Scope Polygraph

Shift: Full time (2pm-10pm)

Qualification :

• High School and 5 years of customer service or Bachelor's degree and one year of Help Des
• One or more years of related experience and have a Security + 8570 certification at the time of start.

Job Description :

Responsibilities include, but are not limited to:

• Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract's scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report.
• Serves as the contract's 24/7 POC for contact/interface with government leaders.
• Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests.
• Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs.
• Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required.
• Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
• Working with Data
• Move about freely in a laboratory setting
• Repetitive Motions