Customer Service Associate

22nd Century Technologies, Inc.

Today
DoE Q or L
Unspecified
Unspecified
Business - Support
Springdale, AR (On-Site/Office)

Candidates MUST have 1-3 of dispatch experience in the transportation field . Highlight how many years and from which job in your submission notes.

Training will be Mon-Fri 8 am - 5 pm. May do a Sat/Sun to work with an off shift day person for add'l training.

SUMMARY : The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

FULL DESCRIPTION : Serves as the primary contact between Client Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Client policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS : EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics

EXPERIENCE : 1- 3 years business experience in transportation or logistics, not just regular customer service! COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY : N A TRAVEL: NO TRAVEL

Here are the notes from a previous Supplier Call:

# of Positions: 1

Team Size: 12

Temp to Hire: Yes

3 Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except actually dispatching the trucks.)

Experience: 1-3 in the transportation field.

Resume: No job hopping, want someone who is looking for a career long term at Client.

Previous job titles: Dispatcher, Transportation Associate, Ops Associate

Degree: Not required.

Soft Skills: Ability to multi-task. Must be on time and dependable.

Interview: in person, 1 round.

Timeframe: Interviews to be scheduled ASAP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
group id: 10216532
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About Us
We are one of the fastest growing IT Service Integrator & Workforce Solution companies in the US. Founded in 1997, we are a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, & Mexico. With HQs in Somerset, NJ & Mclean, VA, we have 14 offices throughout the US. As part of our unrelenting focus on quality & compliance, our delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, & ISO 9001 quality processes. With a strong focus on the public sector, we currently hold government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, & 37 School Districts. In the last three years, we have expanded our services to Fortune 500 & other commercial clients & currently support 80+ commercial clients. Recognized among “Best Company to Work For” by Forbes.

22nd Century Technologies, Inc. Jobs


Job Category
Business - Support
Clearance Level
DoE Q or L