Helpdesk Tier 2 Analyst

22nd Century Technologies, Inc.

Yesterday
Public Trust
Unspecified
Unspecified
IT - Support
College Park, MD (On-Site/Office)
Job title: Helpdesk Tier 1 Analyst
Locations: Chicago, IL
Public Trust Clearance.

T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to:
  • Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.
  • Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues.
  • Provide technical assistance and solutions to customers as well as other IT staff or contractors.

Note: Must be US Citizen

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group id: 10216532
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About Us
We are one of the fastest growing IT Service Integrator & Workforce Solution companies in the US. Founded in 1997, we are a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, & Mexico. With HQs in Somerset, NJ & Mclean, VA, we have 14 offices throughout the US. As part of our unrelenting focus on quality & compliance, our delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, & ISO 9001 quality processes. With a strong focus on the public sector, we currently hold government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, & 37 School Districts. In the last three years, we have expanded our services to Fortune 500 & other commercial clients & currently support 80+ commercial clients. Recognized among “Best Company to Work For” by Forbes.
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22nd Century Technologies, Inc. Jobs

Job Category
IT - Support
Clearance Level
Public Trust