Watch Administrator (2023-0247)

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Watch Administratorwith TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. The qualified candidate will provide support to a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission-oriented IT infrastructure. The candidate will support the Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services.

RESPONSIBILITIES

• Provide tiered troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.
• Serve as liaison between the end users / customers and Sr. technical staff if problems are escalated.
• In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).
• Monitor system alerts using various proprietary applications on multiple networks.
• Identify and document alerts using the ticketing system and notification emails. Escalate issues to Tier 2/3 and provide troubleshooting assistance.
• Manage user accounts (account creation, permission modification, enabling/disabling, and password resets using Active Directory).

REQUIRED EDUCATION & EXPERIENCE

• TS/SCI with polygraph required
• This position is for a 12-hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays)
• Skills:
• Windows Server 2016/2019
• Windows 10
• Linux (CentOS, RedHat, Ubuntu, Debian)
• VMware (vSphere)
• Storage (Disaster recovery, replication) concepts
• Networking (routing and switching, firewalls, load balancing, DNS, DHCP)
• Active Directory