Yesterday
Secret
IT - Support
Washington, DC (Off-Site/Hybrid)
Responsibilities
•Develop the requirements of a product/project from inception to conclusion
•Develop required specifications for simple to moderately complex problems
•Lead and coordinate with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
•Work independently as a VTC Lead performing as shift lead duties for first, second, or third shifts, providing guidance and direction to VTC admins on the same shift in the VOC, VTC Operations Center
•Perform duties of VTC administrator while performing duties of junior engineer and/or VTC Lead
•May be requested to work evenings and weekends to meet program and contract needs
Ensure proper maintenance of our voice, video, and collaboration environments to maintain usability and compliance.
• Align with other senior technology leaders to promote service offerings and support the overall IT work program.
• Works with our sponsor to leverage cloud and integration with existing platforms.
• Assist group leaders in creating and managing budgets within the service space.
• Primary point of contact for interfacing for the escalation of issues within the voice and video service area.
• Cisco voice, collaboration, and networking accreditations
• Experience in AMX programming, and Creston Toolbox
• Cloud services experience including MS Teams, cloud voice systems, cloud-based video bridging.
•Develop the requirements of a product/project from inception to conclusion
•Develop required specifications for simple to moderately complex problems
•Lead and coordinate with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
•Work independently as a VTC Lead performing as shift lead duties for first, second, or third shifts, providing guidance and direction to VTC admins on the same shift in the VOC, VTC Operations Center
•Perform duties of VTC administrator while performing duties of junior engineer and/or VTC Lead
•May be requested to work evenings and weekends to meet program and contract needs
Ensure proper maintenance of our voice, video, and collaboration environments to maintain usability and compliance.
• Align with other senior technology leaders to promote service offerings and support the overall IT work program.
• Works with our sponsor to leverage cloud and integration with existing platforms.
• Assist group leaders in creating and managing budgets within the service space.
• Primary point of contact for interfacing for the escalation of issues within the voice and video service area.
• Cisco voice, collaboration, and networking accreditations
• Experience in AMX programming, and Creston Toolbox
• Cloud services experience including MS Teams, cloud voice systems, cloud-based video bridging.
group id: 91007326
