Feb 3
Secret
IT - Support
Washington, DC (On/Off-Site)
Responsibilities
The Sr. ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting and implementing business processes for the Department of State. This individual will collaborate directly with the customer and other subject matter experts to develop or re-engineer processes.
Provides application support for the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)
Provides expert advice on the ITSM Product Suite, including Incident Management, Problem Management, Change Management, and relationships of these applications to the CMDB
Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
Deploys core functionality in an out-of-the-box ServiceNow system
Generates workflows and integrations with the latest ServiceNow technologies
Generates Automated Test Framework (ATF) tests associated with code produced
Works as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Handles multiple tasks by prioritizing based on client need and ensuring quality standards and work performance
Works as part of a team on client engagements
Quickly adapts to dynamic customer environments and adjusts their processes to foster innovation
Qualifications
Bachelor’s degree from an accredited college or university, preferably in a related field
Minimum of four (4) years of progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
Extensive knowledge in ITIL and ITSM processes
Proven ability in problem-solving, process improvement, and change management
Experience configuring and administering ServiceNow
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
Desired Qualifications
ServiceNow Certified System Administrator
CMDB Fundamentals
Certified Implementation Specialist in: Discovery, Service Mapping, or ITSM
Prior experience in a consulting environment, preferably within the public sector
Familiarity with Common Service Data Model (CSDM)
Clearance Requirements
Must have active DOD Secret clearance or higher
The Sr. ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting and implementing business processes for the Department of State. This individual will collaborate directly with the customer and other subject matter experts to develop or re-engineer processes.
Provides application support for the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)
Provides expert advice on the ITSM Product Suite, including Incident Management, Problem Management, Change Management, and relationships of these applications to the CMDB
Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
Deploys core functionality in an out-of-the-box ServiceNow system
Generates workflows and integrations with the latest ServiceNow technologies
Generates Automated Test Framework (ATF) tests associated with code produced
Works as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Handles multiple tasks by prioritizing based on client need and ensuring quality standards and work performance
Works as part of a team on client engagements
Quickly adapts to dynamic customer environments and adjusts their processes to foster innovation
Qualifications
Bachelor’s degree from an accredited college or university, preferably in a related field
Minimum of four (4) years of progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
Extensive knowledge in ITIL and ITSM processes
Proven ability in problem-solving, process improvement, and change management
Experience configuring and administering ServiceNow
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
Desired Qualifications
ServiceNow Certified System Administrator
CMDB Fundamentals
Certified Implementation Specialist in: Discovery, Service Mapping, or ITSM
Prior experience in a consulting environment, preferably within the public sector
Familiarity with Common Service Data Model (CSDM)
Clearance Requirements
Must have active DOD Secret clearance or higher
group id: 91140059
