Help Desk Specialist, Entry Level

Overview

Spathe is currently searching for a Help Desk Specialist, Entry Level to join our team in the Fayetteville, NC area.

Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions.

Responsibilities

• Provide support in responding to system user requests for assistance.
• Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
• Provide support for on-the-spot diagnostic evaluations, implementation of correcttions, and training users in proper operation of systems and programs.
• Serve as the frist point of contact for troubleshooting hardware/software, all types of computer system problems.
• Provide a high degree of customer service and adhere to all service management principles.

Qualifications

• 1-3 years of experience
• Bachelor's degree in relevant field
• A+ or Network +

Clearance Required:

• TS/SCI

Job Type:

• Full Time

Work Location:

• One location - Full Time

Travel:

• Up to 10% travel during the year.

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• 11 paid holidays per year

Position ID: A642HDSE