Today
Secret
Unspecified
Unspecified
Washington, DC (On-Site/Office)
Job Title: Asset Technician
Work Location: Washington, DC/Virginia Area (100% onsite)
Clearance Required: Active Secret
The Asset Technician will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers at one or more locations. The Asset Technician will provide technical knowledge and expertise of Windows operating systems and software installations, as well as provide excellent customer service when replacing assets for users. Responsibilities include supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date. The Asset Technician may assist with monitoring of the laptop image deployment to the devices.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Salary and Benefit Information:
The likely salary range for this position is $52,554 - $70,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.
Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Culture and Values:
Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.
Through our H.E.A.R.T. Awards Program, colleagues and managers can recognize each other for actions that exemplify these values. Recognized employees receive a detailed nomination highlighting their contributions, which is shared with their manager. Each quarter, select nominees have the opportunity to receive a monetary bonus as an extra thank-you for their impact.
Our Company:
Alpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions across the National Security, Federal Financial, Healthcare, and Space & Science domains. Since our founding in 2016, we have grown to over 800 employees nationwide with $230m in revenue. With the January 2025 acquisitions of SeKON and Macro Solutions, we have expanded our capabilities to further support our customers in digital modernization, artificial intelligence, and cybersecurity.
We are committed to supporting our agency partners as they transform their operations, delivering on our purpose to ensure the safety, security, and well-being of future generations:
Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.
Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Work Location: Washington, DC/Virginia Area (100% onsite)
Clearance Required: Active Secret
The Asset Technician will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers at one or more locations. The Asset Technician will provide technical knowledge and expertise of Windows operating systems and software installations, as well as provide excellent customer service when replacing assets for users. Responsibilities include supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date. The Asset Technician may assist with monitoring of the laptop image deployment to the devices.
Key Responsibilities:
- Installing software on laptop and/or desktop computers.
- Complete multiple refreshes daily with strong attention to detail
- Provide exceptional customer service while working in a fast-paced environment
- Provide basic technical support for clients
- Document actions and solutions performed with client in ticketing system
- Stage equipment at user locations throughout target sites per plan
- Backup and restore all local user profile(s) data and local settings
- Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
- De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
- Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
- Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.
- Support removal of assets, stage in service area, prepare equipment for shipment to or pickup by disposal vendor
- Verify imaged devices have all required patches/updates
- Assist in domain registration/Active Directory configuration and GPO deployment where applicable
- Other duties as assigned.
Required Qualifications:
- Education:
- Associates degree in Business, Computer Science, Information Systems, or related field preferred
- Experience/Skills:
- 1 year or more of experience in an Asset technician, or similar, role; experience working with IT hardware preferred.
- Experience installing software on laptop and/or desktop computers.
- Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
- Self-starter, dependable/reliable, work independently or in a team environment.
- Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
- Detail-oriented, proactive, and highly organized.
- Basic knowledge of workstation hardware.
- Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred.
- Capable of prioritizing work and multi-tasking.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
- Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow) preferred.
- Strong written and verbal communication skills.
- Must be able to obtain and maintain agency suitability clearance.
- Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc.
Preferred Qualifications:
- Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus.
Salary and Benefit Information:
The likely salary range for this position is $52,554 - $70,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.
Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:
- PTO including paid parental, military, and bereavement leave
- Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
- Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
- Life Insurance, STD/LTD term disability coverage, with employer paid premiums
- 401 (k) plan with a match that is 100% vested after you complete two years of service
- FSA/DFSA/HSA flexible benefit plans
- Annual Tuition & Professional Development Reimbursement benefit
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Culture and Values:
Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.
Through our H.E.A.R.T. Awards Program, colleagues and managers can recognize each other for actions that exemplify these values. Recognized employees receive a detailed nomination highlighting their contributions, which is shared with their manager. Each quarter, select nominees have the opportunity to receive a monetary bonus as an extra thank-you for their impact.
Our Company:
Alpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions across the National Security, Federal Financial, Healthcare, and Space & Science domains. Since our founding in 2016, we have grown to over 800 employees nationwide with $230m in revenue. With the January 2025 acquisitions of SeKON and Macro Solutions, we have expanded our capabilities to further support our customers in digital modernization, artificial intelligence, and cybersecurity.
We are committed to supporting our agency partners as they transform their operations, delivering on our purpose to ensure the safety, security, and well-being of future generations:
- National Security - Supporting agencies such as the Department of Homeland Security (DHS) and the Department of State.
- Federal Financial - We bring deep expertise in enterprise financial systems, supporting agencies like the Securities and Exchange Commission (SEC) and the Federal Deposit Insurance Corporation (FDIC).
- Healthcare - Our Health IT capabilities, enhance health outcomes for the warfighter via the Defense Health Agency (DHA) and support public health initiatives at the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH), and the Substance Abuse and Mental Health Services Administration (SAMHSA).
- Space & Science - We leverage technology to advance agricultural sustainability, secure our nation's food supply, and prepare for natural disasters, working with the National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).
Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.
Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
group id: 90989658
