Today
Top Secret/SCI
Unspecified
Polygraph
Business - Support
Annapolis Junction, MD (On-Site/Office)
What you will be doing!
Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.
Key Requirements:
Education and Experience:
High School and 4 years of customer service or Bachelors degree and one year of Help Desk
Monday - Friday 2 pm - 10 pm
Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.
Key Requirements:
- Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
- Provide technical assistance and support for Workflow Management services
- Monitor and support ticket workflows
- Review, assign, reconcile and support the management of tickets throughout their lifecycle
- Coordinate with IT service providers and communicate outages and plans for recovery
Education and Experience:
High School and 4 years of customer service or Bachelors degree and one year of Help Desk
Monday - Friday 2 pm - 10 pm
Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
group id: 10221552
