Yesterday
Secret
Mid Level Career (5+ yrs experience)
No Traveling
IT - Networking
Atlanta, GA (On-Site/Office)
Senior Network Operations Center 3 (Lead NOC Engineer): Responsible for end to end network performance, maintaining acceptable level of network quality of service as per business objectives, network Key Performance Indicators and customer feedback. Directs all activities designed to provide 24 x 7 surveillance and monitoring of the network and provides Tier I support for all network elements to include initial triage of all events impacting service availability of the network, applications, or data. Responsible for major network outage reporting, coordination and escalation. Employs technical knowledge and experience of VoIP, Internet (NIPRNet/SIPRNet), and Data, Network operations, as well as experience in developing operational metrics. Responsible for planning, organizing, and managing NOC staff and overall operations to ensure stability of the enterprise network and infrastructure. Maintains NOC standard operating procedures (SOPs) and work instructions.
• A minimum of 10 years' experience with 8 years' experience leading NOC operations for an enterprise network equal to or greater in size and complexity as described throughout the PWS.
• General knowledge of network topology and standards
• Continue to improve technical knowledge through on-going training and certifications
• Ability to assess, prioritize, respond, and escalate issues accordingly
• Follow documented procedures to record issue resolution to ensure client satisfaction
• Understand and work within established Service Level Agreements (SLA) to ensure timely response
• Provide high-quality customer service and network-related technical support with an emphasis on issue resolution and quality
• Troubleshooting issues in switches, routers, firewalls, and wireless solutions
• Must be comfortable with and troubleshooting Cisco network operating systems including IOS, ASA, and Wireless
• Continue to improve technical knowledge through on-going training and certifications
• Bachelor's degree in Computer Science, Engineering or Information Technology
• A minimum of 10 years' experience with 8 years' experience leading NOC operations for an enterprise network equal to or greater in size and complexity as described throughout the PWS.
• General knowledge of network topology and standards
• Continue to improve technical knowledge through on-going training and certifications
• Ability to assess, prioritize, respond, and escalate issues accordingly
• Follow documented procedures to record issue resolution to ensure client satisfaction
• Understand and work within established Service Level Agreements (SLA) to ensure timely response
• Provide high-quality customer service and network-related technical support with an emphasis on issue resolution and quality
• Troubleshooting issues in switches, routers, firewalls, and wireless solutions
• Must be comfortable with and troubleshooting Cisco network operating systems including IOS, ASA, and Wireless
• Continue to improve technical knowledge through on-going training and certifications
• Bachelor's degree in Computer Science, Engineering or Information Technology
group id: 91007326
