Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
Unspecified
No Traveling
Business - Support
Stennis Ctr, MS (On-Site/Office)
As a Support Services Specialist you will provide daily support for Manual SLA review / & HCAO Account Support Activities and other functions. This includes Change Management / Business Request Management / Service Now Admin / Remedy Admin / & Deliverables Support,
Possible Tasks & Responsibilities::
• Primary tasks required: support the HCAO and SLA team with daily tasks that include but are not limited to:
• Manually reviewing service level agreements (SLA) spreadsheets and tickets.
• HCAO processing a multitude of applications and inquiries daily (Processing of various accounts and permissions, sending email notifications on multiple networks, addressing expired training, providing report request, coordinate clearance request, maintaining personnel list, etc.).
Additional tasks that could be assigned include:
• Deliverables: daily/weekly/monthly reports
• Business Request:
• Receive and process draft Business Requests (BRs) from Project Managers.
• Update BR tracking and coordinate with BR stakeholders.
Change Management tasks that include but are not limited to:
• Receive and process draft Change Requests (CRs) from Engineers and Project Managers.
• Collaborate with sending teams or individuals to finalize CRs per standards that are established by System Owners, Security, and Classified Infrastructure Change Control Board (C-ICCB) policies.
• Submit CRs to the appropriate Security teams for review and assist in mitigating any discrepancy or additional details required by Security teams.
• Submit CRs to the C-ICCB for review and mitigate any findings identified by C-ICCB.
• Provide necessary support for the weekly presentation of CRs to board members for final adjudication.
• Input and submit required documentation and approval verification into appropriate ticketing system, working the CR through the ticketing system workflow until closed.
• Provide for weekly, monthly, and ad hoc metrics and/or reporting as requested by System Owners, Security, and C-ICCB teams.
• Submit and process Emergency Break Fix (EBFs), Emergency Change Request (ECRs), and extensions as needed.
• Update and attach relevant documents within the Remedy ticketing systems.
Basic Qualifications:
• Hold an active TS/SCI Security Clearance
• Ability to work directly with customers, engineers, and project managers.
• Experience with Microsoft Office products.
• Ability to communicate professionally in both oral and written communications.
• Ability to meet weekly deadlines, be organized, and detail oriented.
• Ability to be flexible to frequently changing deadlines and policies.
• Ability to adapt to different tasks.
• Attention to detail and analyses of metrics.
Preferred Qualifications:
• Prior experience with Remedy / Service Now / SharePoint
• Extensive knowledge of Excel
Possible Tasks & Responsibilities::
• Primary tasks required: support the HCAO and SLA team with daily tasks that include but are not limited to:
• Manually reviewing service level agreements (SLA) spreadsheets and tickets.
• HCAO processing a multitude of applications and inquiries daily (Processing of various accounts and permissions, sending email notifications on multiple networks, addressing expired training, providing report request, coordinate clearance request, maintaining personnel list, etc.).
Additional tasks that could be assigned include:
• Deliverables: daily/weekly/monthly reports
• Business Request:
• Receive and process draft Business Requests (BRs) from Project Managers.
• Update BR tracking and coordinate with BR stakeholders.
Change Management tasks that include but are not limited to:
• Receive and process draft Change Requests (CRs) from Engineers and Project Managers.
• Collaborate with sending teams or individuals to finalize CRs per standards that are established by System Owners, Security, and Classified Infrastructure Change Control Board (C-ICCB) policies.
• Submit CRs to the appropriate Security teams for review and assist in mitigating any discrepancy or additional details required by Security teams.
• Submit CRs to the C-ICCB for review and mitigate any findings identified by C-ICCB.
• Provide necessary support for the weekly presentation of CRs to board members for final adjudication.
• Input and submit required documentation and approval verification into appropriate ticketing system, working the CR through the ticketing system workflow until closed.
• Provide for weekly, monthly, and ad hoc metrics and/or reporting as requested by System Owners, Security, and C-ICCB teams.
• Submit and process Emergency Break Fix (EBFs), Emergency Change Request (ECRs), and extensions as needed.
• Update and attach relevant documents within the Remedy ticketing systems.
Basic Qualifications:
• Hold an active TS/SCI Security Clearance
• Ability to work directly with customers, engineers, and project managers.
• Experience with Microsoft Office products.
• Ability to communicate professionally in both oral and written communications.
• Ability to meet weekly deadlines, be organized, and detail oriented.
• Ability to be flexible to frequently changing deadlines and policies.
• Ability to adapt to different tasks.
• Attention to detail and analyses of metrics.
Preferred Qualifications:
• Prior experience with Remedy / Service Now / SharePoint
• Extensive knowledge of Excel
group id: baseone
