Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
Unspecified
Occasional travel
IT - Support
Stennis Ctr, MS (On-Site/Office)
Our Stennis MS based client is looking for Service Desk Analyst. If you are qualified for this position, please email your updated resume in word format to lli@base-one.com
Service Desk Analyst
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Required Clearance: Top Secret/SCI
Providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
• Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures;
• Provide operational support for all network and system components and conducts problem determination, escalation, and provides problem resolution;
• Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, and have a thorough understanding of networks and networking equipment).
Basic Qualifications:
• 3-5 years of experience working with networks and performing Network administration/Troubleshooting
• Must be familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple task/events simultaneously and deliver on time.
Desired Assets:
• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master’s degree.
Service Desk Analyst
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Required Clearance: Top Secret/SCI
Providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
• Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures;
• Provide operational support for all network and system components and conducts problem determination, escalation, and provides problem resolution;
• Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, and have a thorough understanding of networks and networking equipment).
Basic Qualifications:
• 3-5 years of experience working with networks and performing Network administration/Troubleshooting
• Must be familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple task/events simultaneously and deliver on time.
Desired Assets:
• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master’s degree.
group id: baseone
