Today
Top Secret
Mid Level Career (5+ yrs experience)
Unspecified
Engineering - Systems
Fort McNair, DC (On/Off-Site)
By Light is seeking a Senior VTC Engineer to provide Tier III, customer onboarding/adoption, demo, and white-glove video teleconferencing support for a global video teleconferencing system for a DoD client. Approximately 90% of time will be providing Tier III and customer onboarding/adoption support. Approximately 10% of time will be providing VTC demo and white-glove services.
Responsibilities
• Work closely on a small team of VTC Engineers providing Tier III support to a DoD Global Video Services capability
• Provide support within the Global Video Services Tier III team.
Provide video network customer migration assistance and technical & operational guidance for DoD customers in establishing and operating videoconferencing systems and desktop VTC tools.
• Work and track Tier III request, incident and problem tickets.
• Create and update related documentation such as SOPs, TTPs, User Guide and FAQs
• Provide ad hoc training to other GVS personnel and customers on the use and technology of GVS.
Required Experience/Qualifications
• 5+ years working in DoD information technology supporting desktop or VTC users
• 5+ years of VTC equipment installation or hands-on experience, including IP and H.323 protocols
• Outstanding verbal & written communication skills
• Outstanding customer satisfactions skills
• Strong ability to multitask between phone-based and computer-based customer and team interactions
• Familiarity with Remedy or other trouble ticket management systems
• Ability to frequently use computer, telephone and office equipment (copier, fax, scanner)
• Proficient with MS Outlook, MS Word, MS Excel, and MS PowerPoint
We have GREAT Benefits! Benefits include:
• MUST Security plus cert
• FT Opportunities
• Great pay
• Flexible Schedule
• 401(k)
• Insurance- Health, Dental, Vision, Life, Disability
• Personal Time Off (PTO)
• Employee Referral Bonus
Must have related DOD experience and be a US Citizen, NO public trust clearance accepted, DOD clearance ONLY! Interview TODAY and START tomorrow!
Call or Text Recruiter 407-288-0990 Littida Thomas
Responsibilities
• Work closely on a small team of VTC Engineers providing Tier III support to a DoD Global Video Services capability
• Provide support within the Global Video Services Tier III team.
Provide video network customer migration assistance and technical & operational guidance for DoD customers in establishing and operating videoconferencing systems and desktop VTC tools.
• Work and track Tier III request, incident and problem tickets.
• Create and update related documentation such as SOPs, TTPs, User Guide and FAQs
• Provide ad hoc training to other GVS personnel and customers on the use and technology of GVS.
Required Experience/Qualifications
• 5+ years working in DoD information technology supporting desktop or VTC users
• 5+ years of VTC equipment installation or hands-on experience, including IP and H.323 protocols
• Outstanding verbal & written communication skills
• Outstanding customer satisfactions skills
• Strong ability to multitask between phone-based and computer-based customer and team interactions
• Familiarity with Remedy or other trouble ticket management systems
• Ability to frequently use computer, telephone and office equipment (copier, fax, scanner)
• Proficient with MS Outlook, MS Word, MS Excel, and MS PowerPoint
We have GREAT Benefits! Benefits include:
• MUST Security plus cert
• FT Opportunities
• Great pay
• Flexible Schedule
• 401(k)
• Insurance- Health, Dental, Vision, Life, Disability
• Personal Time Off (PTO)
• Employee Referral Bonus
Must have related DOD experience and be a US Citizen, NO public trust clearance accepted, DOD clearance ONLY! Interview TODAY and START tomorrow!
Call or Text Recruiter 407-288-0990 Littida Thomas
group id: RTX15e409
